Política de envio

SHIPPING POLICY — FEMCEPT LTD

Last updated: August 17, 2026

Thank you for shopping with Femcept! Please read the information below to understand how we process and ship your order.

ORDER PROCESSING TIME

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may be delayed by a few days — we will notify you by email if there will be a significant delay in the shipment of your order.

SHIPPING TIMES

We work with international suppliers to bring you quality products at the best possible price. Because of this, delivery times may be longer than you'd typically expect from a local retailer.

Estimated shipping times to the Netherlands and the rest of the European Union:
- Standard shipping: 7–15 business days after processing
- Occasionally, depending on customs clearance and carrier conditions, delivery may take up to 20 business days

These are estimates only and are not guaranteed. Femcept is not responsible for delays caused by customs processing, carriers, weather conditions, or other events outside of our control.

SHIPPING COSTS

Shipping is free on all orders.

TRACKING INFORMATION

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update after you receive this email. If you have any questions about your tracking information, please contact us at info@femcept.com.

CUSTOMS, DUTIES, AND TAXES

Femcept is not responsible for any customs duties, import taxes, or fees that may be applied by your country's customs authorities. Any such charges are the responsibility of the customer.

For orders shipped within the European Union, applicable VAT is included in the price displayed at checkout in accordance with EU e-commerce VAT rules, unless otherwise stated. Where VAT is not collected at checkout, it may be collected by the carrier or customs authority upon import, in accordance with applicable EU regulations (including the Import One-Stop Shop scheme, where applicable).

DAMAGED, LOST, OR MISSING ORDERS

If your order arrives damaged, or if you believe your order is lost or missing, please contact us at info@femcept.com within 14 days of the estimated delivery date, including your order number and, if applicable, photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement or a refund in accordance with our Refund Policy [LINK].

INCORRECT SHIPPING ADDRESSES

Please double-check your shipping address before completing your order. Femcept is not responsible for orders shipped to an incorrect address provided by the customer at checkout. If you notice an error immediately after placing your order, contact us at info@femcept.com as soon as possible — we cannot guarantee a change of address once an order has been processed for shipment.

CONTACT US

If you have any questions about this Shipping Policy, please contact us at:

Femcept Ltd
info@femcept.com